matchbooks.com. General Information.

General Information

ORDERS - We are not responsible for errors due to unclear, illegible, or conflicting instructions. We only accept faxed orders that are exact reorders or new orders that do not contain logos. Faxed artwork will not be accepted and orders will be held until appropriate art is received. Please do not send written confirmation of faxed orders, as this risks duplication.

REORDERS - We retain art & copy on orders shipped within two years. To expedite reorders, please provide a sample of the previous match cover and indicate the previous order number. Previous orders older than two years are treated as new orders, and must include all appropriate artwork, and are subject to regular charges.

RUSH ORDERS - Orders are normally shipped as quickly as possible. Rush orders are only accepted if production schedules allow, and may incur a rush charge of 75.00. Please contact us for details.

PLAIN COVERS - White and some colors are available. 20 Strike matchbooks - $50.00 case/2500. 30 Strike matchbooks - $44.00 case/1000. To find out what colors are currently in stock, please contact us.

TYPESTYLES - A typestyle may be specified at no charge from the list of typestyles If a typestyle is specified that is not offered, we will match the customer's request as closely as possible. When ordering, refer to type selections.

DISTRIBUTOR ID - Distributor ID (tagline) is required by law. "www.matchbooks.com" will be printed as the tagline.

MECHANICAL SPECS - See templates for dimensions of imprint areas.

PAYMENT TERMS - Cash in advance for new customers, including estimated freight, unless prior credit arrangements have been made. Cash in advance orders are not placed into production until payment is received. Credit cards accepted. No C. O. D. orders accepted.

FREIGHT - All shipments are FOB factory. FOB and freight rates subject to change. House freight carriers are UPS and a number of common carriers. Orders are shipped UPS ground unless requested different. Please contact us for details.

PRINTING METHOD - is offset lithography.

Custom Color Matchbook and Box Information

MINIMUM ORDER - Two cases for 20 and 30 Strike matchbooks, two cases for matchboxes. All custom design products are packed 2,500 matchbooks or boxes/case.

PRODUCTION TIME - Matches are shipped approximately 10-15 working days from receipt of proof approval.

PROOFS - A no-charge color proof is provided with every new order. Because of complexity and our attention to detail, please allow 3 working days in our office for proof production. Proofs not approved after 20 days will be subject to a $40.00 proof cancellation charge. Proofs are laser printed. Specified PMS colors are shown separately. Four Color Process artwork may print differently from the way it appears when created by the customer and colors are not guaranteed.

CANCELLATIONS - If an order is cancelled prior to completion, customer is responsible for 100% of assembled product, 75% of any printed stock, or 50% of any unprinted product.

MATCHBOOK AND MATCHBOX SPLIT SHIPMENTS - The minimum split-shipment order is 20 cases per year, the minimum shipment is 10 cases. All shipments must take place within one year. Please contact us for details.

Stock Color Matchbook Information

ARTWORK - Orders containing fine detail should be submitted as custom matchbooks for best appearance. We take no responsibility for errors due to illegible, unclear, or conflicting instructions. Artwork submitted should be black and white line- art. Laser printer or electronic output will be considered camera- ready if the DPI resolution is 600 or better. Faxed artwork will not be accepted. Unless otherwise requested, all artwork and/ or text will be resized to fit imprint area.

BASIC PROOFS - $20.00

CLIP ART - Clip art and national trademarks are supplied at no charge. Upon request we will fax copies of available clip art.

PHOTO REPRODUCTION - We can scan a picture if you would like. You will have to mail us a a glossy black and white original print no larger than 5 X 7 inches. Pre-screened photos are not acceptable. Please contact us for details.

COLORS - Colors may vary slightly from the illustrations on this website. We reserve the right to use either the imprint color or black as the inside print ink color.

PROOFS - Black and white proofs can be supplied for a $20.00 charge. Proofs are mailed out 2-3 working days from receipt of order. Black and white proofs may be faxed; however, supplier is not responsible for proofs approved with errors due to illegibility of faxed copy. Orders with proofs not approved within 20 days will be billed for cancellation and proof charges.

PRODUCTION TIME - Normal production is 10-15 working days from receipt of order, or pending any clarification, if needed. Orders requesting proofs ship 10-15 working days from proof approval.

MINIMUM QUANTITIES - 20 Strike minimum order 1 case of 2,500 books packed 50 boxes of 50 books each. 30 Strike minimum order 1 case of 1,000 books packed 20 boxes of 50 books each.

CANCELLATIONS AND COPY CHANGES - We are unable to make no-charge copy changes more than 24 hours after receipt of order. To cancel or make copy changes after 24 hours, customer is responsible for 100% of assembled product, 75% of any printed stock, or 50% of any unprinted product. Due to production schedules, it is not always possible to stop production on an order.

SPLIT SHIPMENTS - Limited to one year's duration. The minimum split-shipment order is 12 cases, the minimum shipment is 4 cases. Contracts cancelled or not completed after 1 year are subject to a charge.